Lorderan warrants that all products will be free from defects in materials and workmanship for a period of 1-3 years from the date of original purchase.
Lorderan warranty is expressly limited to the original purchaser of the product and is non-transferable. This means that the warranty coverage is exclusively granted to the individual or entity that initially acquired the product from Lorderan. Any subsequent transfer of ownership of the product, whether through resale, gift, or any other means, will automatically void and terminate this warranty.
Furthermore, this warranty shall be considered null and void if the product has been subjected to any unauthorized modifications or alterations. 'Unauthorized modifications' refer to any changes, adjustments, or repairs to the product that have not been explicitly approved in writing by the manufacturer. This includes, but is not limited to:
- Component replacement: Substituting original parts with non-manufacturer-approved components.
- Structural alterations: Changes to the product's physical structure or design.
Software or firmware modifications: Unauthorized changes to the product's embedded software or firmware.
- Electrical or mechanical alterations: Any changes to the product's electrical or mechanical systems.
If the equipment develops a major defect within the warranty period that renders the product inoperable and cannot be repaired, Lorderan, at its option, will either repair the product or replace it with a new product of comparable quality. If Lorderan is unable to repair or replace the product, Lorderan will refund the purchase price of the product. A “major defect” means a defect that materially affects the use, value, or safety of the product. The customer must provide proof of purchase and a detailed description of the defect.
The warranty period is as follows:
- Climate chamber: Three years
- Autolcave: Two years
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Pressure Vessel: 10-year warranty on the pressure vessel and lifetime technical support
- Biosafety cabinet: Three years
- Laminar flow cabinet: Three years
- Lab shaker: Three years
- Dry Cabinet: Two years
This warranty covers all core components and every control function.
Exclusions
This warranty does not cover:
- Damage caused by misuse, abuse, neglect, accident, or alteration of the product.
- Damage caused by the use of improper power supply, accessories, or consumables.
- Damage caused by normal wear and tear.
- Damage caused by service performed by anyone other than an authorized service technician.
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Consumable parts and components such as heating tubes, rubber seals, glassware, HEPA filter, ULPA filter and other wear items.
Major Defects
In the event of a major defect that renders the equipment inoperable and cannot be repaired within a reasonable timeframe, Lorderan will provide a full refund or a replacement unit at no additional cost to the customer.
Examples of irreparable damage include but are not limited to:
- Short circuits causing internal wiring damage.
- Severe leakage resulting in pressure loss that cannot be repaired by replacing parts
Obtaining Warranty Service
To obtain warranty service, please contact Lorderan customer service at support@lorderan.com, You will be required to provide proof of purchase.
Limitation of Liability
Lorderan shall not be liable for any incidental, consequential, or special damages arising out of the use or inability to use this product.
Extended Warranty
Lorderan offers a two-year extended warranty to further protect your investment. This extended warranty provides additional coverage beyond the standard two-year warranty.
